Privacy Policy
Effective Date: April 2025

Galway Uke Fest (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy outlines how we collect, use, and safeguard your information when you visit our website, purchase tickets, sign up to our mailing list, or interact with our services online or offline.

1. Who We Are

Galway Uke Fest is a cultural and music festival based in Galway, Ireland. Our website is hosted on Squarespace and our communications, marketing, and ticketing operations are supported by trusted third-party tools.

2. Information We Collect

We collect the following types of personal information:

  • Contact Information: such as name, email address, and phone number when you sign up for our newsletter, purchase tickets, or contact us.

  • Transaction Data: including billing information and payment details (processed securely by Stripe and Ticket Tailor).

  • Marketing & Communication Preferences: through Mailchimp and WhatsApp interactions.

  • Usage Data: including IP address, browser type, referring URLs, and interaction data via Google Analytics and Meta Pixel.

  • Event Participation Data: such as ticket type, attendance, and workshop preferences, collected via Ticket Tailor.

  • Social Media Information: if you interact with our content on platforms such as Facebook or Instagram.

3. How We Use Your Information

We use your information to:

  • Process ticket purchases and event registrations.

  • Communicate important updates about the festival.

  • Send marketing and promotional materials via email (with your consent).

  • Improve our website functionality and user experience.

  • Analyse marketing campaign performance using Google Analytics, Meta Ads, and Google Ads.

  • Respond to your queries or support requests via WhatsApp or email.

  • Maintain internal records and comply with legal obligations.

4. Third-Party Services We Use

Your data may be processed by the following services:

  • Squarespace (website hosting and analytics)

  • Ticket Tailor (ticketing and event management)

  • Stripe (secure payment processing)

  • Mailchimp (email marketing)

  • Meta Platforms (Facebook & Instagram) (advertising and performance tracking via Meta Pixel)

  • Google Analytics & Google Ads (website and marketing analytics)

  • WhatsApp (direct communication)

  • GSuite (Google Workspace) (internal operations and storage)

Each of these providers is compliant with GDPR and other applicable privacy laws.

5. Cookies and Tracking Technologies

We use cookies, pixels, and tracking technologies to:

  • Understand how visitors use our site.

  • Improve website performance and security.

  • Provide personalized advertising via Google Ads and Meta.

You can manage your cookie preferences through your browser settings or through the cookie banner on our website.

6. Legal Basis for Processing

We rely on the following legal bases:

  • Consent: for sending you marketing communications.

  • Contractual necessity: to process ticket sales or respond to queries.

  • Legitimate interests: to improve our services and communicate with attendees.

  • Legal obligation: to comply with financial or regulatory requirements.

7. How We Protect Your Information

We implement a range of technical and organizational measures to safeguard your data, including:

  • HTTPS encryption across our website.

  • Secure storage using GSuite and trusted platforms.

  • Limiting access to personal data only to team members who need it.

8. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing at any time.

  • Object to certain types of data processing.

  • Lodge a complaint with the Data Protection Commission (DPC).

To exercise these rights, email us at: [Insert Contact Email]

9. Data Retention

We retain your data only for as long as necessary to fulfil the purposes described above, or to comply with legal or regulatory obligations.

10. International Transfers

Some of our service providers (e.g., Mailchimp, Google, Meta) may store your data outside the EEA. We ensure that appropriate safeguards are in place, including the use of Standard Contractual Clauses where required.

11. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website, with the “Effective Date” updated accordingly.

12. Contact Us

For any questions about this policy or your personal data, contact:

Galway Uke Fest

Email: info@galwayukefest.com